Last updated: August 1, 2023
We do not knowingly collect or ask for information from people under the age of 18. If you are such a person, please do not use our service or send us your information. We delete information that we learn is collected from a person under the age of 18 without verified parental consent.
Who processes your data
Your data is being processed by our company NEO Sense (“NEO Sense”, “we”, “us” or “our”).
To learn more about data management or if you have any other questions, please contact us at firstname.lastname@example.org.
What data is processed
We may collect the following types of information about you:
Personal Identifiable Information
Through our Services, we may collect and process information that can be used to identify or contact you as an individual known as your personal identifiable information (“PII”), including but not limited to:
first and second names
and other PII provided by you voluntarily when you use our Services
We and/or our authorised external service providers may automatically collect technical data when you visit or interact with our Services. Technical data may include, in particular:
the URL of the site visited before using our Service
the time and date of user visits
the browser name and type
the type of computer or device accessing our Service
time spent on the Service and other similar technical information
In a limited number of cases it is possible to use technical data and identify you as an individual, thus making them PII, however, we never use technical data to identify you as an individual.
We use technical data to:
Provide, operate, and maintain our Services
Improve, personalize, and expand our Services
Understand and analyze how you use our Services
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service
To provide you with updates and other information relating to the Services, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
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You can change your cookie preferences in your browser settings.
What are the purposes and legal basis for processing your PII?
We process your PII in order to:
Provide our Services to you. This purpose includes mainly the following processing activities:
creating and providing your account from PII you provide upon registration;
informing you about updates and new features of our Service;
responding to you in relation to any queries you may have with respect to our Services;
resolving potential agreement-related troubleshooting problems and disputes.
We process the email address, payment information and other data provided by you voluntarily when you use our Service
Process an application as part of NEO Sense’s recruitment. During our application process we may collect and process the applicant’s name, contact details and professional background.
Market our Services. We may market our current or future Services if you subscribe to our newsletter on our Site and by doing so, you provide us your consent with the processing of your email address for the marketing purposes.
There are several ways you can stop direct marketing communications from us: click the “Unsubscribe” link in any email communication that we send you, or withdraw your consent through email@example.com.
Improve our Services. This purpose includes the following processing activities using technical information:
to influence current and future features;
to prevent and detect security flaws and user interface issues.
How we share your personal data
We only share your PII within NEO Sense and with those of its employees, contractors and affiliated organizations that need to know the information in order to process it on NEO Sense’s behalf or to provide the Services and those that that have agreed not to disclose it to others.
We do not share your PII with other recipients unless one of the following circumstances applies:
It is necessary for the compliance with our obligations towards you. To the extent that our external service providers (sub-processors) need access to your PII to help us perform our Services for you, we have taken the appropriate contractual and organizational measures to ensure that your PII are processed in accordance with all applicable laws and regulations.
A full list of our sub-processors is found in our DPA.
The list of external service providers we use may change from time to time as we change or remove some of the providers listed above and/or put in place other providers to assist us in providing the Services.
It is necessary for legal reasons. We may share your PII with recipients outside of NEO Sense if we have a good-faith belief that access to and use of your PII is reasonably necessary to: (i) meet any applicable law, regulation, and/or court order; (ii) detect, prevent, or otherwise address fraud, security or technical issues; and/or (iii) protect the interests, properties or safety of NEO Sense, our users or the public as far as in accordance with the law. When possible, we will inform you about such processing.
What is the storage period
NEO Sense stores your PII only if it is legally permitted and necessary for the purposes for which the data were collected or we are legally obliged to do so.
NEO Sense as a Data Processor
While using our Services, you may be providing us with your clients’ data, including PII such as name and email address. You are the controller or primary processor with regard to the processing of relevant PII. NEO Sense shall process PII only as a processor or sub-processor (as applicable to your use of the Services).
More information regarding our data processing as a processor can be found in our Data Processing Agreement.
Right of access. NEO Sense offers you access to your PII we process. This means you can contact us and request from us a confirmation whether or not your PII are being processed and if so, you have the right to request access to your data, which we will provide to you in the form of a so-called "registry" (stating, in particular, purposes, categories of personal data, categories of recipients of personal data, storage periods or criteria for determining storage periods).
Right to erasure. You may also ask us to erase your PII from our systems. We will comply with such requests unless we have a legitimate ground to not delete your personal data.
Right to restriction of processing. You may request us to restrict certain processing of your personal data. If you restrict certain processing of your personal data, this may lead to fewer possibilities to use our Services and Site.
How to use your rights. You may exercise your rights above, free of charge, in writing by sending a letter or email at firstname.lastname@example.org. We may require confirmation of your identity depending on your request.
We take all reasonable, appropriate security measures to protect our customers from unauthorized access to or unauthorized alteration, disclosure or destruction of PII we hold. Measures include, where appropriate, encryption, firewalls, secure facilities and access rights systems. Should despite the security measures, a security breach occur that is likely to have negative effects to your privacy, we will inform you about the breach as soon as reasonably possible. If you have any questions, feel free to contact us at email@example.com.